Shipping Policy
We deliver your plants and gardening essentials with care. Learn about our shipping methods, delivery times, and charges.
1. Shipping Areas
We currently ship to all major cities and towns across India. Our delivery network covers:
- Metro Cities: Mumbai, Delhi, Bangalore, Chennai, Hyderabad, Kolkata, Pune, Ahmedabad
- State Capitals: All state capitals and major cities
- Tier 2 & 3 Cities: Most tier 2 and tier 3 cities are covered
- Rural Areas: We are expanding our reach to rural areas
If you're unsure whether we deliver to your location, please contact us before placing your order.
2. Delivery Time
We strive to deliver your orders as quickly as possible while ensuring the plants arrive in perfect condition.
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities | 3-4 business days |
| State Capitals | 4-5 business days |
| Tier 2 Cities | 5-7 business days |
| Tier 3 Cities & Towns | 7-10 business days |
* Delivery times are estimates and may vary due to weather conditions, courier delays, or public holidays.
3. Shipping Charges
Our shipping charges are calculated based on the order total and delivery location. Here's our shipping fee structure:
* Express shipping is available for select locations and products. Contact us for availability.
4. Free Shipping
We offer free shipping on all orders above ₹499. This applies to all products and all delivery locations within India.
- No coupon code required - free shipping is automatically applied
- Free shipping applies to the total order value after discounts
- Orders below ₹499 will incur a standard shipping fee of ₹49
- Express shipping charges are additional and not covered under free shipping
5. Order Processing
We process orders Monday through Saturday (excluding public holidays). Here's what happens after you place an order:
- Order Confirmation: You'll receive an email confirming your order within 1 hour
- Order Processing: Orders are processed within 24-48 hours
- Quality Check: Each plant and product undergoes a quality check before packing
- Dispatch: Orders are dispatched within 24-48 hours of processing
- Shipping Notification: You'll receive tracking details via email once shipped
Orders placed on weekends or public holidays will be processed on the next business day.
6. Tracking Your Order
Once your order is shipped, you'll receive a tracking number via email. You can track your order in two ways:
- Email Notification: Click the tracking link in your shipping confirmation email
- Order Tracking Page: Visit our Order Tracking page and enter your order number
- Your Account: Log in to your account and view your order details
If you haven't received your tracking details within 48 hours of placing your order, please contact us.
7. Shipping Partners
We partner with trusted courier and logistics companies to ensure your orders reach you safely and on time:
- DTDC: For reliable nationwide delivery
- Blue Dart: For express and time-sensitive deliveries
- Delhivery: For efficient last-mile delivery
- Xpressbees: For fast and affordable shipping
We select the best shipping partner based on your location and the nature of your order to ensure the safest delivery.
8. Plant Packaging
We take special care in packaging our plants to ensure they arrive healthy:
- Secure Packaging: Plants are carefully wrapped and secured
- Sturdy Boxes: High-quality boxes with proper cushioning
- Ventilation: Proper ventilation holes for plants during transit
- Moisture Control: Appropriate moisture levels maintained
- Heat Protection: Insulation for temperature-sensitive plants
- Handle with Care: Special instructions for courier partners
Despite our careful packaging, plants are living beings and may show minor signs of stress during transit. Follow our care instructions to help them recover quickly.
9. Delivery Issues
If you experience any issues with your delivery, we're here to help:
- Delayed Delivery: If your order is delayed beyond the estimated delivery time, please contact us with your order number
- Damaged Package: If your package arrives damaged, please take photos and contact us within 24 hours
- Wrong Address: If you entered the wrong shipping address, please contact us immediately. We cannot change the address once the order is shipped
- Non-delivery: If your order shows as delivered but you haven't received it, please check with your neighbours or building security and contact us
10. Contact Us
If you have any questions or concerns about shipping, please reach out to us:
- Email: shipping@gardennext.com
- Phone: +91 96635 41622
- Support Hours: Mon – Sat, 9:00 AM – 7:00 PM
- Contact Form: Click here
We aim to respond to all shipping-related queries within 24 hours.